Introduction
Nexsol Solutions (Pty) Ltd respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request support, communicate with us, or otherwise interact with Nexsol Solutions (Pty) Ltd.
We process personal information in accordance with applicable data-protection legislation, including the Protection of Personal Information Act, 2013 (POPIA) in South Africa. Where applicable to individuals located outside South Africa, we also aim to handle personal information in accordance with relevant international privacy requirements.
By using this website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Last updated: September 2026
01
Who We Are
Nexsol Solutions (Pty) Ltd is a South African business technology consultancy specialising in enterprise resource planning, customer relationship management and business intelligence solutions.
Our services include Microsoft Dynamics 365, Acumatica ERP, CRM, Azure and Power BI solutions, implementation, integration, migration, support and related consulting services.
Business name: Nexsol Solutions (Pty) Ltd
Company registration number: 2023/809864/07
Email: info@nexsol.io
Website: nexsol.io
For the purposes of POPIA, Nexsol Solutions (Pty) Ltd may act as the Responsible Party in relation to personal information collected through this website and our direct business activities.
02
Personal Information We May Collect
The information we collect depends on how you interact with us. We may collect information such as:
- your name and surname;
- business or organisation name;
- job title or professional role;
- email address;
- telephone number;
- information submitted through website forms;
- information contained in enquiries, consultation requests or support requests;
- information relating to your organisation's business systems, operational requirements or technology environment;
- correspondence between you and Nexsol;
- marketing and communication preferences;
- IP address;
- browser, device and operating-system information;
- website usage information;
- pages viewed and actions taken on the website;
- referral source;
- analytics and advertising information where such technologies are enabled; and
- any other information you voluntarily provide to us.
Because Nexsol operates primarily on a business-to-business basis, much of the information we process relates to individuals acting on behalf of companies and other organisations.
03
How We Collect Personal Information
We may collect personal information when you:
- complete a contact or consultation form;
- request information about one of our services;
- submit a customer-support request;
- communicate with us by email;
- engage with our sales team;
- request a quotation or business assessment;
- interact with our advertising;
- subscribe to communications, where available;
- visit or interact with our website; or
- provide information to us during a consulting, sales or implementation engagement.
Website enquiries may generate notifications to Nexsol and may also result in a lead being created within Nexsol's CRM for follow-up by the sales team.
04
How We Use Personal Information
We may process personal information for purposes including:
Responding to Enquiries
To respond when you contact us, request information or ask to speak with a member of our team.
Consultation and Sales Activities
To understand your organisation's requirements, determine whether Nexsol's services may be suitable and arrange consultations, assessments or proposals.
Providing Services
To deliver consulting, ERP, CRM, integration, business intelligence, support and related services.
Customer Support
To receive, manage and respond to customer-support requests.
Customer Relationship Management
To maintain records of business contacts, enquiries, opportunities and ongoing customer relationships.
Service Improvement
To understand how our website and services are used and identify opportunities to improve them.
Marketing
Where legally permitted, to communicate with existing or prospective business contacts regarding Nexsol services, insights, events or relevant offers.
Advertising and Campaign Measurement
Where advertising and analytics technologies are enabled, to measure campaign effectiveness, website activity and conversions.
Security and Fraud Prevention
To protect our website, systems, users and business against unauthorised access, misuse, fraud or security threats.
Legal and Regulatory Obligations
To comply with applicable legal, regulatory, accounting, tax or contractual requirements.
05
Legal Basis for Processing
Depending on the circumstances, we may process personal information because:
- you have given us consent;
- processing is necessary to respond to a request made by you;
- processing is necessary to enter into or perform a contract;
- processing is necessary to comply with a legal obligation;
- processing is required to protect a legitimate interest of Nexsol or another party, provided that such interest does not unjustifiably prejudice your privacy rights; or
- another lawful basis permitted under applicable data-protection legislation applies.
Where processing is based on consent, you may withdraw that consent subject to applicable law.
06
Website Forms and CRM
When you submit information through the Nexsol website, the information may be forwarded to relevant Nexsol personnel and recorded within Nexsol's business systems or CRM.
This allows our team to:
- respond to your request;
- assign the enquiry to the appropriate person;
- maintain a record of the interaction;
- follow up on legitimate business enquiries; and
- manage the customer or prospective-customer relationship.
We only intend to use this information for legitimate business purposes connected to your enquiry or relationship with Nexsol.
07
Customer Support Requests
Information submitted through customer-support channels may include your contact information, company details, details of the issue you are experiencing and other information required to investigate the request.
Support requests may be routed to Nexsol's support team, including through designated support email channels.
Please avoid including passwords, private authentication credentials or unnecessary sensitive information in support requests.
08
Cookies and Similar Technologies
The Nexsol website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and measure performance. Cookies may include:
Essential Cookies
Required for website functionality and security.
Analytics Cookies
Used to understand how visitors interact with the website.
Performance Cookies
Used to identify technical or usability issues.
Advertising or Conversion Cookies
Used where advertising campaigns and conversion tracking are enabled.
Where required by law, non-essential cookies will only be activated after the appropriate consent has been obtained.
You may control cookies through your browser settings or through any cookie-management tools provided on the website.
09
Analytics and Advertising Platforms
Nexsol may use third-party analytics and marketing services to understand website performance and measure enquiries and campaign activity.
Depending on the technologies implemented, these services may include tools provided by companies such as Google.
These services may process information such as:
- IP address;
- device information;
- browser information;
- website activity;
- traffic source;
- pages visited; and
- conversion actions.
Where required, appropriate consent mechanisms should be implemented before non-essential tracking technologies are activated.
10
Marketing Communications
Where permitted by applicable law, Nexsol may communicate with existing and prospective business contacts about services that may reasonably be relevant to them.
You may ask us to stop sending direct marketing communications at any time.
Any unsubscribe mechanism contained in an electronic marketing message may also be used to opt out of further communications of that type.
Withdrawing from marketing communications will not prevent us from sending communications required to provide an existing service or manage an existing contractual relationship.
11
Sharing Personal Information
We do not sell personal information.
We may share personal information with trusted third parties where this is reasonably necessary for legitimate business purposes. These parties may include:
- website and hosting providers;
- cloud infrastructure providers;
- CRM and business-software providers;
- email and communication service providers;
- analytics providers;
- advertising platforms;
- IT and cybersecurity providers;
- professional advisers;
- implementation partners or subcontractors where necessary;
- regulators or government authorities where legally required; and
- other service providers supporting our operations.
Third parties receiving personal information are expected to process it only for authorised purposes and to apply appropriate security safeguards.
12
Microsoft, Acumatica and Other Technology Providers
Nexsol provides services involving third-party technology platforms including Microsoft Dynamics 365, Microsoft Azure, Microsoft Power BI and Acumatica.
Where a customer elects to use these products or services, relevant information may also be processed in accordance with the terms and privacy policies of the applicable technology provider.
Nexsol does not control the independent privacy practices of third-party technology providers.
13
International Transfer of Personal Information
Nexsol operates from South Africa and provides services internationally.
Some service providers, cloud platforms or technology partners may process or store information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements and that appropriate safeguards are used where required.
14
Information Security
Nexsol takes reasonable technical and organisational measures to protect personal information against:
- loss;
- misuse;
- unauthorised access;
- unauthorised disclosure;
- alteration; and
- destruction.
These measures may include access controls, authentication procedures, system security, secure hosting, encryption where appropriate, backups and administrative safeguards.
No internet-based system can, however, be guaranteed to be completely secure.
15
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law, contract or legitimate business requirements.
Retention periods may vary depending on whether the information relates to:
- a general enquiry;
- a prospective customer;
- an active customer;
- a completed project;
- a support relationship;
- financial records;
- contractual obligations; or
- legal or regulatory requirements.
Information that is no longer required will be deleted, destroyed or de-identified where appropriate.
16
Your Privacy Rights
Subject to applicable law, you may have the right to:
- ask whether we hold personal information about you;
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion or destruction of information where legally permitted;
- object to certain processing;
- object to direct marketing;
- withdraw consent where processing depends on consent; and
- lodge a complaint with the relevant data-protection authority.
We may need to verify your identity before responding to certain requests.
17
POPIA Rights
Under POPIA, individuals may request access to personal information held about them and may request that information be corrected or deleted where the requirements of the Act are met.
You may also object to certain processing or direct marketing in accordance with POPIA.
Requests relating to personal information can be sent to: info@nexsol.io
Please include sufficient information for us to identify the relevant records and understand your request.
18
Complaints
If you believe that Nexsol has processed your personal information improperly, we encourage you to contact us first so that we can investigate the matter.
You may also have the right to submit a complaint to the Information Regulator of South Africa or another competent data-protection authority applicable to your location.
19
Third-Party Websites
Our website may contain links to websites, services or platforms operated by third parties.
Nexsol is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before submitting personal information to it.
20
Children's Privacy
Nexsol provides business-to-business technology services and its website is not directed towards children.
We do not knowingly seek to collect personal information from children through our business website.
21
Automated Decision-Making
Nexsol does not intend to use information submitted through the website to make significant decisions about individuals solely through automated processing unless this is specifically disclosed and permitted by law.
Automated systems may, however, be used for routine functions such as routing enquiries, creating CRM records, sending acknowledgements or measuring website activity.
22
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our website;
- changes to our services;
- new technology or third-party platforms;
- changes to our information-processing practices; or
- changes in applicable law.
The latest version will be published on this website together with the date on which it was last updated.
23
Contact Nexsol
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact:
Nexsol Solutions (Pty) Ltd
Email: info@nexsol.io
Website: nexsol.io
